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RETURNS POLICY

  1. Conditions for Returns
    Club 19 London accepts returns only in the event that the item sold is damaged or not as described.
     

  2. Return Window
    Customers have a period of 7 days from the date of receipt to request a return for eligible items.
     

  3. Returns Procedure
    Customers must notify Club 19 London of any issues or desire for a return within 7 days of receiving the product. Returns requests submitted beyond this specified timeframe will be automatically void, and Club 19 London will not assume responsibility for the item.
     

  4. Refund or Exchange Policy
    Club 19 London may, at its discretion, consider requests for refunds or exchanges on a case-by-case basis. However, such requests are subject to review and may be declined if they fall outside the designated return window or procedure.
     

  5. Exceptions and Exclusions
    Club 19 London is committed to upholding the highest standards of quality and authenticity in all sourced items. While we prioritize customer satisfaction and endeavor to address any concerns promptly, we reserve the right to decline returns or exchanges for items not meeting the specified conditions. We assure our valued members that all products sourced by Club 19 London are authentic and obtained through our trusted network. We strictly prohibit the sale of counterfeit goods.

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